Customer Testimonials
I had a wonderful experience buying a new Ford Explorer at Lafayette recently. Every person that I encountered along the way was friendly, professional and easy to deal with which stands out in comparison to many other dealers that I have used in the past. I felt like they treated me as family. I would highly recommend that you consider Lafayette Ford for your next purchase or lease. I know I will be back there the next time I need a car/truck or service.
No one likes to take time out of their day to sit and wait for a car to get serviced ! The great customer service here makes up for the inconvenience !
Love the new Explorer we purchased. Got top dollar for our trade in too. Charles and Annette took great care of us.
Great service, made the purchase in a timely manner. The employees are very Professional and courteous!!! I always buy my vehicles from LaFayette Ford, this is my 8th vehicle brought throughout the years from this dealership.
Brought my Ford F-250 to Lafayette on short notice and they were very accommodating very pleasant to deal with and got me in and out in no time I would surely recommend Lafayette to any of my friends and family.
My new 2020 F250 required service and I had a warranty issue. I had a great team that went above and beyond in helping me. Between Tim, Rusty, Michelle and Julie I couldn’t be happier. They were all very friendly and professional. The warranty issue required they keep my vehicle for a few days awaiting a part. They all bent over backwards to ensure my needs were taken care of and I received a loaner vehicle while mine is there. Since the purchase of my vehicle the whole LaFayette Ford team has been exceptional. 10/10 highly recommend.
I went in not knowing what to expect but I was truly satisfied with the customer service. Everyone was helpful and even stayed late to complete my purchase. Top notch. David Fraire was extremely friendly and helpful.
The dealership made sure I had something to drive when I had to turn in my 2020 Explore ST that is what made it better taking care of their customers is why I like Lafayette Ford.
Great customer service and the price was reasonable.
Staff was very helpful not only in ensuring I was able to find what I was looking for but working with me to get where I wanted the cost to be. This was the second vehicle that I have purchased here, and due to the continued excellent service and amazing efforts by the staff to work with me I will be going back for my third vehicle need in the near future.
I started searching on the internet for a car my wife could drive. I searched Ford Products, since having Fords for a number of years. Mr. Cass answered and we had a super conversation, no pressure, very knowledgable, and my initial interest in one car led me to a better deal. I arrived at the appointed time, was shown several models, and my decision led to one that offered the best amenities, for the price I was willing to pay. Mr. Cass led me to the Finance area, where I was treated like a personal friend of the Family. I ...
My experience was marvelous, Jennie was absolutely wonderful through my whole car buying process. I recommend anyone looking for a car to head on down to Lafayette Ford. They are the best
Best car buying experience ever. I needed a car asap. Went online to apply for a loan, within a matter of minutes, Jennie called me. She had me approved and in a vehicle less than 8 hours. She really workef hard for me. Thanks Jennie for your dedication to your customers. The whole atmosphere is friendly and courteous. Lafyette Ford, of Fayetteville. Definitely my number 1 dealership.
I would like to thank the team at LaFayette Ford for helping me get into a new Branco. Also give a shout out to Mark Morgan for all his assistance.
Professionally performed service on my truck, have been going here 14 years and have had zero problems
The Lafayette Ford dealership is very responsive to your needs and questions, a first class organization. I would recommend any car or truck buyer to them.
Absolutely great experience from beginning to end! Charles and the team at Lafayette will 100% take care of you. Thanks again!
Outstanding service and reliability. The personnel at Lafayette Ford Lincoln are true professionals and can be trusted to go the extra mile to insure the service provided is truly the best.
I’m a half century old so I’ve bought many cars over my lifetime so far and this was the best car buying experience by far. As a matter of fact it was so good that I got one of my sons to check out what they had to offer and he ended up walking away with a new Explorer too. As far as for my wife’s Explorer ST, she loves it from day one and she just confirmed her love for it on a 1000 mile round trip over the weekend. All the amenities that this SUV has ...
Awesome customer service. Easy to deal with, professional, and honest. Would recommend anyone go to LaFayette Ford if in the market for a new vehicle.
From the second I arrived I experienced Great service, a professional and knowledgeable staff and I had a great car buying experience! I highly recommend Lafayette Ford from their low prices to great service you will not be disappointed!!
Jeris over at Lafayette Ford is the best. Making a purchase of a vehicle can be nerve wrecking 😅 but he made us feel at ease. If you looking for a car but you don’t want the pressure or hassle go visit Lafeyette Ford and ask for Jeris. Not only was Jeris helpful but the whole staff was amazing. Thank you Lafeyette Ford!! Oh the deals and rebates were GREAT!!😉
Great experience! The service advisor Andrew was very helpful and contacted me every step of the way. Definitely the best place in town to buy a vehicle and go for service. Owned by a great family!
Tremendous team with michelle at the top..Welcoming me immediately was Josh, my service rep. Josh ask all the right questions and listen well. Multiple services was performed a loaner was provided. Services completed in a timely period.. Excellent job .
Tremendous customer services provided by Lafayette Ford Lincoln dealership , in Fayetteville North Carolina . Michelle and the rest of the service team provided services beyond my expectations . thank you for the personalized attention thank you for taking care of my Lincoln MKX .
I haven't made my appointment yet. The lady that I talked with said she would have to order the parts. She was highly professional and knew exactly what I was referring to on my vehicle. I'm so bad with names. But I believe her name is Rebecca.
Jeris Bradley over at Lafeyette Ford did an exceptional job. He had us laughing the whole time making the whole process a breeze. He asked us what we was looking for in a vehicle and monthly payment and he delivered. Knowing the sales business he did everything right ...no pressure, making us feel at ease, and the process of it all was smooth. I could go on and on but Jeris has a bright future in anything he does I appreciate him allowing us to be a part of his journey...**Highly Recommended**
As always, Larry has gone above and beyond to help us find the perfect vehicle.
Excellent customer service!! This establishment stands by their advertisement(s), products and services.
I love my new Ford Ranger. There was never even a remote thought of buyers remorse. It is a pleasure to look at and a joy to drive. Took in on a trip to Omaha and back (via. Georgia) and we enjoyed the ride as much as the trip. I will keep this one for a long long time.
From the time my husband and I stepped out of our old vehicle greeted by Jehris Bradley on the journey to finding our new vehicle, he was absolutely phenomenal! He was very attentive, professional, courteous, honest, respectful, and knowledgeable during the entire process of finding and purchasing my new vehicle. His professionalism and customer service was outstanding. I am very happy with my purchase. Thank you Lafayette Ford and Jehris Bradley for making me happy beyond measure:-)
Completely pleased with the service
My experience was great although my problem wasn't resolved but well explained. Thanks Bruce Johnson.
Sherri always does a wonderful job recommending what our truck needs . Clean fuel injection, brakes, tires , filters etc. Our truck is safe and runs great! The only bad thing is Ford needs more service bays because they are so busy. We dropped off our truck and picked up the next morning. Sherri does a great job trying to save us money when she can .
Service Department is excellent. Michelle always takes great care of me and my repairs are consistently completed ahead of schedule and under estimated cost! Outstanding customer service!
I just want to say thank you to Mr. Rusty Hinton for turning lemons into lemonade. He went beyond expectations when the service department was running behind and helped our family of five out when one of our vehicles went down with maintenance issues. We all know patience is a virtue and we tend to be impatient when transportation issues arise. We are forever grateful to his kindness and continue to have our vehicle serviced at Lafayette. Thank Mr. Hinton! Lafayette is lucky to have you helping earn the trust of your customers.
They always get me in and out quickly or provide me with a nice loaner if they need to keep my car overnight for repairs. I have never encountered anyone with a bad attitude, they are all friendly. I hate bad customer service. Good customer service is equally important to me as repairing my vehicle.
Very good
Everyone I dealt with was very professional. I actually enjoyed this car buying experience.
Great dealership! They really care about their customers. While they had my care to check it out, I received two or three calls from Josh and another lady at the service department to give me an update. My car was in the shop for two weeks.
Good service
Good service
Brought my 2015 Explorer in for extended warranty service. Upon confirming that all was warranted, had to return the vehicle a week later because of ordered parts. Worked with Josh and he was very helpful. I've always used Lafayette for my servicing needs and they do great work. Only reason for the four stars is because of the return trip due to unavailable parts for the repair. Also, having to re-attach the console side panel to its clip, which was removed for one of the repairs,causing a rattle, on my own, because I didn't want to return the ...
LaFayette Ford is always professional and services my vehicles with excellent results and in a very timely manner. I highly recommend their services, see Shelly in the QuickLube or Loretta in the Full Service area, they will ensure your vehicle is running right.
Great customer service and fast with no hassle.
Great service!
Brought 2019 Ford F 150 in for service. Did not receive a copy of the alignment report. Explanation given was that the technician was new & did not know how to retrieve the report.
Honest, straight forward, reliable. The absolute best service on the planet, right here in town. Special thanks Julie, Bruce, Josh and everyone along the way, that make it a personal experience. This is why family owned business are the best- trusted Ford products, and personal attention
We had a very good experience with Lafayette Ford. We were getting an oil change and tire rotation to go out of town. Luckily they told us we needed two new tires which we weren't aware of. Now we feel much safer for our trip.
They did a very good job making my car purchase experience pleasant, fast, and easy. I did everything through email up to the test drive. Once I test drive the car and decided I wanted to pitcher it I completed all the finance paperwork and was driving away in my car in about 20 minutes or so. I thank them for not wasting my time trying to up sale me in a more expensive car when I didn't want it. Based off this experience I recommend giving them a chance when you purchase your next car.
Good quick service. Professional and courteous
As usual, the service at Lafayette Ford was exemplary. The Service Department staff is courteous, and professional. Expert service and quick repair..
Pleasant and quick
Folks were awesome. Great prices and they take care of those who purchased vehicles form the dealership.
Lafayette Ford is the best dealership I've ever experienced in 50+ yrs of buying automobiles. If I die today, I die a happy man.
Fast service. Dropped my car off in the morning to have a recall fixed and an oil change. My car was ready for pick-up before lunch.
I went to the quick lane service for oil change and tire rotation and the service was complete in under an hour. Superb service as usual. Great customer service and technicians. Additionally, I had my car repaired for factory service. I was treated with kindness, dignity and respect. I was given a loaner for the duration of the repair. I was notified about regular updates. Lafayette Ford has earned my business for life.
This was by far the best car buying experience we've ever had. Stacy, the car salesman, and Kyle, the sales manager was very knowledgeable, patient, and caring during the whole process. They made sure my husband and I were happy with every step and if we were unsure they didn't rush us into the next thing. I had a very bad car buying experience in Wisconsin and made me never want to buy another car. But these two gentleman restored my faith that there are honest and trustworthy car salesman and sale managers! Highly recommend these two. Thank ...
One thing Ford has is great employees especially Josh in thr service department and Sheri in Quick Lane. Repair prices are need to be lowered.
I love LaFayette Ford because the people that work thereknow their jobs and go the extra mile for the community of Fayetteville,NC. I also love LaFayette Ford Inc. because they are down to earth people who take their jobs very serious. It is also a business that was named after La Fayette. Lastly, I like LaFayette Ford, Inc.because they have all the products that I need and the community of Fayetteville,NC. They are number one.
Took my 2017 F250 King Ranch to get detailed. All I can say is wow.. Justin in the Detail Shop did his thing.. My truck looked and smelled good.. Stop spending your money at these pop up car wash spot.. And head to Lafayette Ford and let just get you right!!! My wife's mini van will be next.
Josh Watkins with service is so kind. I dropped my car off Sunday evening for it to be evaluated for a recall and first thing Monday morning he called me, let me know he got my car and discussed the next steps with me. Later on that day, he followed up with me once again, to let me know where he got with the previous steps and what he would be doing next and made sure I was in the loop and understood what the next step would be. He is so very kind, professional and pleasant to speak with. ...
Excellent service. The representatives got me in quickly and the issue was resolved in a timely manner. Thoroughly impressed with their efficiency and explaining what was done. Thank you Service Team.
I could not be happier with the service that all of the Lafayette Ford family has provided to me over the last 10 years. This was my third purchase and I am loving my new F150!
