Customer Testimonials

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Google May 13, 2021

I love my new Ford bronco tons. What made it even better was the service and straight forward service and documentation process from David at laFayetteville Ford. Honestly, if anyone is gonna buy any new Ford go thought him. He will treat you with the up most respect and service during and after. 10/10.

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Google May 12, 2021

Fast, reliable service. Great customer service.

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Google May 10, 2021

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Google May 9, 2021

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Google May 9, 2021

Great inventory to select from, totally professional staff, they will answer all your questions and do the best they can to put you in the vehicle you want.

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DealerRater May 6, 2021

I recently bought a new Ford truck. The staff was friendly and knowledgeable. Everyone there went above and beyond to help me find the right truck. I would highly recommend Lafayette Ford for your next car purchase.

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Google May 6, 2021

Great experience working with Jennie!

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Google May 4, 2021

Thanks to Michelle Legget for keeping me informed on the progress of the diagnosis of my Mustang. She always keep me informed and I am very thankful . I am very appreciative to the salesman for carrying me home when I dropped my car off for service. He didn't have to but he did. Sorry I don't know his name. I also want to thank technician Stephen Payne for performing the services and preparing a status report of my Mustang for me.

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Google May 2, 2021

Drove around all day trying to find a vehicle to purchase.I finally found one at Lafayette Ford. Great friendly guys to deal with.

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Google May 2, 2021

Diego was very helpful and friendly

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Google May 1, 2021

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Google Apr 30, 2021

Had my 2019 Superduty towed 75 miles to Lafayette Ford for extensive service work. The service exceeded my expectations.

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Google Apr 30, 2021

Great service quick. They go out of there way to get you in as fast as they can In this busy World. 2017 Edge SEL / 2017 Grabber Blue Mustang Great people, Great Service Thank You !!

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Google Apr 29, 2021

The experience is just fantastic! We have always do our car businesses with Lafayette Ford. We had a great sales agent Mark Morgan, he made everything running smooth for us and he is knowledgeable with his job, answered all our questions pertaining to the car and he went beyond just selling a car. He knows how to listen to the customer.

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Google Apr 27, 2021

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Google Apr 27, 2021

Very good service!

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Google Apr 27, 2021

Jennifer, my customer service rep was very professional and had a great attitude. She was very helpful and kept me informed throughout the entire process. The only drawback I had is the quick lane service was extremely slow. This is the first Ford I owned and the first time my truck was due for service. It took about 3 hours to get an oil change, tires rotated, and state inspection. Maybe my expectations were a little too high because I “assumed” the quick meant fast service. I thought I would be done no later than 60 to 90 minutes. Nevertheless, my overall experience ...

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Google Apr 22, 2021

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Google Apr 20, 2021

Today was one of the greatest experiences for my wife and I & she didn't even have to be there for our process can move forward ✍️ ms Julie was AMAZING 😙 a must VISIT 💪

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DealerRater Apr 19, 2021

Great customer service! Timely and professional!!! Mr. Josh Watkins Service Advisor he was friendly and understanding. He ensured that I was kept informed! Engine sounds good again.

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Google Apr 15, 2021

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Google Apr 14, 2021

Professional, courteous service!! Very nice people in the Service part. I would definitely recommend!

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Google Apr 14, 2021

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Google Apr 14, 2021

Long wait. Very friendly staff

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Google Apr 14, 2021

I have to start off by saying THANK You to Christian ! He is PHENOMENAL. He is understanding , AMAZING communication , GREAT vibe and his ability to stay relatable is what knocks it out of the park for us . We bought 2 Vehicles both latest models from him . Guided us through the process and made the dreams come true . Thank you ! Now I know finance can be sometimes overwhelming Gene the finance guy is great ! As soon as you walk into his office you feel nervous at first but just like Christian ... you feel comfortable and in good hands ! These two amazing men ...

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Google Apr 13, 2021

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Google Apr 9, 2021

Never had a problem or issue. To the point me and my family get our cars from LaFayette.

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Google Apr 8, 2021

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Google Apr 8, 2021

Sherry in quick lane is awesome. Ford should add car wash so after the service technician get brake dust, grease and oil on the paint. Other dealerships do it after any service, would be a nice addition to Lafayette Ford to do it as well.

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Google Apr 7, 2021

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DealerRater Apr 6, 2021

I would like to thank everyone at the dealership for making my Wife feel special!!! Her father gave her a 1970 Mach 1 for her 16th birthday so it has been hard for me to fell those shoes. With the help of Charles Cass as our salesman I think we have fulfilled my desire to make it a special time. The new Mach 1 that my wife was able to buy off the showroom floor was GREAT. Everything went as well as I could hope for. Thanks again to Lafayette Ford and to Charles Cass.

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Google Apr 5, 2021

It was great! I was there just before 7:30AM on Friday. They came to get me when they opened at 7:30, and I was on my way home by 8:30. Service advisors Sherry and Marcie were wonderful! I bought my car in Dunn, but love the ability to get it serviced at Lafayette (so much closer to home)! My first service experience there was definitely a 5-star!

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Google Apr 3, 2021

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DealerRater Apr 1, 2021

My buying experience was great. The salesman was very congenial and interested in helping me find exactly what I wanted. I'm very satisfied with

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Google Mar 31, 2021

On Tuesday, March 30th I bought my first Ford Expedition with Jennie Griffin. I called her in the morning and provided her with what I wanted to buy and a price range to stick by. She made my shopping experience easy. She took the time to provide me a "Face time" phone conference that allowed me to see the vehicles I was interested both interior/exterior features. Jennie was professional and efficient in assuring that when I came in from Apex that I had a car to test drive. She took the time to show me how everything ...

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Google Mar 31, 2021

Stacy Smith was amazing! He and Gene were very helpful. All of the staff were very nice and helpful. Thank you!

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Google Mar 30, 2021

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Google Mar 29, 2021

Wonderful service. They kept me updated while waiting on parts and approval from Ford Motors. I’ve been using these guys for years and I have never been disappointed. Keep up the good work.

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DealerRater Mar 27, 2021

Had an excellent experience with Jennie Griffin. She moved Heaven and Earth and did everything she could to ensure that my needs were constantly met. Will definitely recommend to others.

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DealerRater Mar 26, 2021

Drop off for service, easy to do. Service was completed by Quick Lane, quickly, and I was called as soon as the truck was ready.

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DealerRater Mar 26, 2021

Great experience with both Jennie Griffin and Baird King. Both were very concerned about our experience and the company’s reputation. I will recommend both for future purchases.

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Google Mar 25, 2021

Enjoyed buying my new F150 from Lafayette Ford. The staff was courteous and very professional. Would recommend them to everyone.

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Google Mar 24, 2021

This was my first service experience at Lafayette Ford in Fayetteville, NC. The customer service and attention to detail was first class. The loaner car they gave me to drive was nicer than any car I have ever owned. I was thoroughly impressed and will be buying another car from Lafayette Ford in the near future.

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Google Mar 24, 2021

I always had a wonderful experience with LaFayette Ford.. service Department. I went in looking to trade in my older Ford for a newer one and from Christian the sale person to the Finance person Scott and everyone else there I couldn’t ask for the best experience that day .. I left with a new car. Thank You All !!!

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DealerRater Mar 23, 2021

The salesman Christian was very helpful. He was very polite,friendly and had a good sense if humor. He even helped my mom in and out different cars and that was very appreciated

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DealerRater Mar 21, 2021

Had a great experience at the dealership. Everyone was very helpful in getting my needs met. This is a great dealership and I will always shop at Lafayette.

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Google Mar 18, 2021

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Google Mar 18, 2021

Josh is my service advisor and I get the Five Star Treatment when I come to Lafayette Ford they treat you I like your family. Lafayette Ford is the best.

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Google Mar 17, 2021

Honest, competent, and pleasant. I was looking for a specific car and found it online, called Charles and since i live in Cary, he emailed me with an offer for a trade. I pointed out one reason for a very small price move on the trade-in and he agreed. there was no haggling, especially since it was fairly priced to begin with. I drove my trade-in to their facility the next day, they had the car ready for both a test drive and delivery. The car was as described, Charles was excellent, everyone was pleasant (genuinely so, as if they ...

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Google Mar 16, 2021

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Facebook Mar 16, 2021

Quick Lane rocks!!!!!! Trust worthy!

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Google Mar 15, 2021

We were traveling I-95 pulling horses when we heard a pop. The engine lost power. We limped to the rest area and called LaFayette Ford. My husband talked to the diesel mechanic who told him what he thought the issue was. I am from Lumberton but the Ford dealership declined helping us. We made it to LaFayette and they could not have been nicer. We were so lucky they had the part in stock (COVID has disrupted the supply chain). The mechanic was right, replaced the part in just a few minutes and we were back on our way in ...

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Google Mar 12, 2021

Jennie es muy buena en atención al cliente. Es lo primero que yo busco. Que ayuden y no presioné..recomendada al 💯 porciento

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Google Mar 12, 2021

I would like to shine the light on Josh Watkins and Judy in the service area, they was great from the time I pulled in. Once got out my car they called me by my name without me introducing myself, after describing the issues I had with my car..... Josh said it’s probably this.... which after hooking up my car to to machine he was right! He kept me current with the process and ETA of fixing my car. He had me out in no time, I can truly tell he loves his career. I wish I could recruit ...

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Google Mar 11, 2021

Wonderful Sales Staff

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Google Mar 10, 2021

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Google Mar 9, 2021

Great experience! I have been slow and picky looking for a new-to-me vehicle and a used Explorer popped up as exactly what I wanted. Amber in sales and Gene in Finance were awesome to work with and got me exactly what I wanted. The entire experience was only a few hours - legit the SHORTEST amount of time I have ever spent at a dealership buying a car, let alone trading in! All-in-all great experience, great inventory, great people.

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Google Mar 8, 2021

Great customer service by Mrs amber she did her best to provide me with all the help and guidances I needed

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DealerRater Mar 4, 2021

The 2 ladies in the service department quick lane (sisters) consistently are exceptional in their genuine customer service. That is the reason I come back with my truck for the past 7 years. They treat me with utmost respect which is unusual in my experience these days. If they leave I will find somewhere else to go.

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Google Mar 4, 2021

Professional atmosphere, and knowledgeable sales manager and finance department! Made me feel like part of their family. Met my requirements and exceeded expectations! Definitely the dealership to purchase from!

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Google Mar 3, 2021

Marie made the process very easy and everyone was so kind. It's a great family owned business.

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Google Mar 2, 2021

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Google Mar 1, 2021

Great service and they were able to find the problem right away and fix it. they made the waiting time very pleasant.

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Google Mar 1, 2021

I took my SUV in for a quick service. A staff member came out with her mask on took my information. With in 2 hours she was calling me to come and pick my SUV up. It was a quick turn around. 👍

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Google Feb 27, 2021

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Google Feb 26, 2021

Quick service..nice atmosphere

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Facebook Feb 26, 2021

In the last 15 years I’ve bought 7 vehicles from there both for work and pleasure. They have been real easy to deal with and the service department has been fantastic when needing service

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Google Feb 24, 2021

The first time I walked into this dealership, it was an absolutely unprofessional experience. Rusty (General manager) called me the very next day. He made it right. I have very few words honestly. I am beyond grateful that even though he could have ignored me, Rusty decided to set me up with a different sales person. He told me he really wants to give me a positive car buying experience. I walked in today just to test drive. Worked with Ashley. Ashley is extremely knowledgeable about the Ford vehicles. I mean down to every detail about the interior material. Jimmie ...

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Google Feb 24, 2021

I had a wonderful experience buying a new Ford Explorer at Lafayette recently. Every person that I encountered along the way was friendly, professional and easy to deal with which stands out in comparison to many other dealers that I have used in the past. I felt like they treated me as family. I would highly recommend that you consider Lafayette Ford for your next purchase or lease. I know I will be back there the next time I need a car/truck or service.

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Google Feb 23, 2021

No one likes to take time out of their day to sit and wait for a car to get serviced ! The great customer service here makes up for the inconvenience !

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Google Feb 23, 2021

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Google Feb 21, 2021

Love the new Explorer we purchased. Got top dollar for our trade in too. Charles and Annette took great care of us.

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DealerRater Feb 20, 2021

Great service, made the purchase in a timely manner. The employees are very Professional and courteous!!! I always buy my vehicles from LaFayette Ford, this is my 8th vehicle brought throughout the years from this dealership.

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DealerRater Feb 19, 2021

Brought my Ford F-250 to Lafayette on short notice and they were very accommodating very pleasant to deal with and got me in and out in no time I would surely recommend Lafayette to any of my friends and family.

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Google Feb 19, 2021

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Google Feb 19, 2021

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Google Feb 17, 2021

My new 2020 F250 required service and I had a warranty issue. I had a great team that went above and beyond in helping me. Between Tim, Rusty, Michelle and Julie I couldn’t be happier. They were all very friendly and professional. The warranty issue required they keep my vehicle for a few days awaiting a part. They all bent over backwards to ensure my needs were taken care of and I received a loaner vehicle while mine is there. Since the purchase of my vehicle the whole LaFayette Ford team has been exceptional. 10/10 highly recommend.

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DealerRater Feb 13, 2021

I went in not knowing what to expect but I was truly satisfied with the customer service. Everyone was helpful and even stayed late to complete my purchase. Top notch. David Fraire was extremely friendly and helpful.

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DealerRater Feb 13, 2021

The dealership made sure I had something to drive when I had to turn in my 2020 Explore ST that is what made it better taking care of their customers is why I like Lafayette Ford.

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Google Feb 12, 2021

Great customer service and the price was reasonable.

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Google Feb 9, 2021

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Google Feb 8, 2021

Staff was very helpful not only in ensuring I was able to find what I was looking for but working with me to get where I wanted the cost to be. This was the second vehicle that I have purchased here, and due to the continued excellent service and amazing efforts by the staff to work with me I will be going back for my third vehicle need in the near future.

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Google Feb 8, 2021

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Google Feb 6, 2021

I started searching on the internet for a car my wife could drive. I searched Ford Products, since having Fords for a number of years. Mr. Cass answered and we had a super conversation, no pressure, very knowledgable, and my initial interest in one car led me to a better deal. I arrived at the appointed time, was shown several models, and my decision led to one that offered the best amenities, for the price I was willing to pay. Mr. Cass led me to the Finance area, where I was treated like a personal friend of the Family. I ...

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Google Feb 4, 2021

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Google Feb 3, 2021

My experience was marvelous, Jennie was absolutely wonderful through my whole car buying process. I recommend anyone looking for a car to head on down to Lafayette Ford. They are the best

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Google Feb 3, 2021

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DealerRater Feb 2, 2021

Best car buying experience ever. I needed a car asap. Went online to apply for a loan, within a matter of minutes, Jennie called me. She had me approved and in a vehicle less than 8 hours. She really workef hard for me. Thanks Jennie for your dedication to your customers. The whole atmosphere is friendly and courteous. Lafyette Ford, of Fayetteville. Definitely my number 1 dealership.

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Google Feb 2, 2021

I would like to thank the team at LaFayette Ford for helping me get into a new Branco. Also give a shout out to Mark Morgan for all his assistance.

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Google Feb 1, 2021

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Google Jan 29, 2021

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Google Jan 28, 2021

Professionally performed service on my truck, have been going here 14 years and have had zero problems

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Facebook Jan 27, 2021

Just want to take the time and give a huge shout out and thank all the people at Lafayette Ford for getting my wife the new vehicle yesterday, Jimmie Hill was amazing, and Charles Cass is by far one of the best salesmen to get the job done.

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Google Jan 24, 2021

The Lafayette Ford dealership is very responsive to your needs and questions, a first class organization. I would recommend any car or truck buyer to them.

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Google Jan 21, 2021

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Google Jan 19, 2021

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Facebook Jan 18, 2021

Absolutely great experience from beginning to end! Charles and the team at Lafayette will 100% take care of you. Thanks again!

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Google Jan 18, 2021

Absolutely great experience from beginning to end! Charles and the team at Lafayette will 100% take care of you. Thanks again!

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Google Jan 18, 2021

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DealerRater Jan 18, 2021

Outstanding service and reliability. The personnel at Lafayette Ford Lincoln are true professionals and can be trusted to go the extra mile to insure the service provided is truly the best.

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