Customer Testimonials
Marie Wright was so kind, answered all my questions and stayed in contact. It’s always nice to speak to someone who has respect and time!!
Good service, friendly people
Friendly dealership, the whole process was fast & easy. The Expedition is my 1st Ford SUV, & so far we're happy we switched over to Ford. Thanks Lafayette Ford!
Service is excellent have bought 4 vehicles there in the last 6 years and will buy my next one there.
Excellent customer service and the small town vibes are definitely felt here.
Always courteous and knowledgeable. I never go anywhere else to buy or service. I have been using Lafayette Ford for over 15 years. No one else can do as well.
Everyone is always helpful and friendly.
Totally recommend this dealership if you’re in the market for a vehicle. Mr. Charles and Mr. Diego took really good care of me during my breif visit . 2 hrs into my brief stay there , I was able to walk out with all documents signed and the keys to my new 2020 explore in my hands. I mean they are really friendly, and they are really good at what they do and they they’ll do whatever it takes to avoid additional charges that may occur to u. They saved me money and time. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Look for Mr. Charles and trust me, u ...
Christian was our representative and provided great service when we bought our vehicle last week. Thank you, Christian, for answering all of our questions and concerns.
Collected a nail in my right rear tire. Technician pulled nail and plugged/patched hole in a timely manner. I could not ask for more.
They honored their work and corrected a malfunction that was caused by a previous repair.
So on June 24th I purchased a 2019 Shelby GT350, I traded in a 2019 Mustang GT California Special. I have to say mine and my wife's experience at this dealership was absolutely phenomenal. A huge shout out goes to my salesperson Mark Harney, he went above and beyond to make sure we were satisfied. Also another big shout out goes to the sales manager Kyle Sessoms, he crunched the numbers and made this deal happen. I would also like to say the finance manager Gene Griffin did an outstanding job finding the best deal with the banks. Overall my experience ...
got me in- the staff was excellent and honest in setting expectation and delivered everything as promised . thanks for your service. John the tech was most excellent
A Big thank you to Mark and Annette for giving my wife and I an awesome experience.
Had great service, was kept abreast of what they were doing thru out the service.
Wonderful staff great customer service in the front.
This is the 3rd vehicle we have gotten from them , they are awesome.
I had a wonderful car buying experience recently at LaFayette Ford. Marie Wright is very friendly and knowledgeable with years of experience. She kept me updated on when more Ford Bronco Sports arrived as this vehicle is in high demand but short supply everywhere. I never felt pressured while deciding and I was able to put a refundable 3 day hold. I ended up buying a beautiful red Ford Bronco Sport and could not be happier. If you are in the market for a new vehicle I highly recommend stopping by LaFayette Ford and ask for Marie.
Great customer service. I forget his name, and the guy in the parts department
Traded vehicles this past weekend and feel we were treated very well. I have been a customer of Lafayette Ford for the last six years. Rusty and the staff have treated us well, answering whatever questions we have had. Service has been taken care of professionally when needed.
great people who will listen and help solve your proplem.
They really treat you like family!
Such a seamless transaction! Ashley is the best!
The service department is outstanding in customer service and the work was exceptional.
Best dealership in town. Want satisfaction guaranteed. Visit the dealership ask for Christian Lavelle he will work hard for you the buyer. Very professional will keep you informed through the entire process. He will meet and greet you at the door and as you leave the dealership he will be by your side shake your hand with a smile because he knows he worked hard for you the customer that is what he does he takes pride and n his job. The facilities are clean the entire staff are full of positivity vibes. You are treated as family. Most important ...
We bought our Mustang Mach E here with great price and interest rate. The dealership is very friendly and helpful. We highly recommend to everybody needs a car.
Comfortable, friendly atmosphere. Knowledgeable staff
Lafayette Ford and David Fraire were super helpful in getting my perfect Mustang Mach E and delivering it to Athens GA. I had a great buying experience!
Changed oil in my mustang gt and no problems at all very quick and gt stayed clean, not bad at all
This was our first time buying from Lafayette Ford but it won’t be our last. Everyone we had dealings with were super nice and courteous. A special thanks to Christian for his efforts on our deal. Thanks, Stacy
Purchased a new car from Lafayette Ford today and we are beyond pleased. Christian helped us and was extremely professional. He was honest with everything having to do with final cost, trade-in, and fees. We walked away feeling confident in our purchase today. Highly recommend this dealership and highly recommend working with Christian!
I’m completely satisfied with the sales. Mr. Pinto has sold me money vehicles and I will continue to buy vehicles from Ford and continue to ask for Mr. Pinto
Was very helpful and courteous. Made suggestions to help me with my problems.
They are a great dealership
Friendly service.
Just awesome and family friendly
High quality customer service. Work done in adequate time. Information shared with customer concerning and the working status of vehicle parts. I have been coming here Now for 6 years, and have always left feeling that my car had received the.BEST service.
Great experience & Good people. Traded in a used vehicle, bought a used vehicle and could not be happier! The entire deal was very transparent and best of all, they were respectful of my time, my goal and my budget.
Lafayette Ford has been a pleasure to work with. Christian LaVelle specifically found my '21 Ford Explorer ST that with all of the options that I wanted. He also worked to get me top dollar for my '16 Mustang GT as a trade in. Give this man a raise and a promotion for all of the work he put into finding my vehicle for me!
Excellent no hassle experience! David Fraire and team were incredibly responsive and helpful.
Thanks to Mike Fisher's Due Diligence and his team, successfully got these fog lamps installed on my Raptor. If, you buy a Raptor and want Fog Lamps installed, please make Mike Fisher, in Detailing or Service your first stop. He's covering down on a revised sourcing and installation program for these babies. Ford, does not have them in their inventory, so you have to go aftermarket, Mike can do it, without voiding your warranty. Thanks Mike and the entire Lafayette Team. Love my Raptor.
LaFayette Ford really treated my mom and I like family. Ashley is very kind and patient. She helped my mom and I find the right car for each one of us. After going to multiple dealers and not being able to find cars, my mother and I were about to give up but then we drove by Ford and decided to give it a try. Little did we know that we should have gone to Ford in the first place. Financing was pretty easy as well. Thank you! We are very happy with our cars.
Great service and great staff I needed warranty service And i had to wait month and a half for it Other than that they are pretty good im a ford client for life
Good and Quick service.
One of the most smooth vehicle buying experiences I’ve ever had. Ashley was a great sales representative and through negotiation we were able to settle on a price that was fair for all parties involved. I was originally quoted at a lower interest rate than they were able to give me through their financiers and once we went through the math, they took X amount off the vehicle to make up for the difference in promised interest rate. Highly recommend compared to most dealerships in Fayetteville, these are real people, not sharks typical of a dealership in a military ...
I love my new Ford bronco tons. What made it even better was the service and straight forward service and documentation process from David at laFayetteville Ford. Honestly, if anyone is gonna buy any new Ford go thought him. He will treat you with the up most respect and service during and after. 10/10.
Fast, reliable service. Great customer service.
Great inventory to select from, totally professional staff, they will answer all your questions and do the best they can to put you in the vehicle you want.
I recently bought a new Ford truck. The staff was friendly and knowledgeable. Everyone there went above and beyond to help me find the right truck. I would highly recommend Lafayette Ford for your next car purchase.
Great experience working with Jennie!
Thanks to Michelle Legget for keeping me informed on the progress of the diagnosis of my Mustang. She always keep me informed and I am very thankful . I am very appreciative to the salesman for carrying me home when I dropped my car off for service. He didn't have to but he did. Sorry I don't know his name. I also want to thank technician Stephen Payne for performing the services and preparing a status report of my Mustang for me.
Drove around all day trying to find a vehicle to purchase.I finally found one at Lafayette Ford. Great friendly guys to deal with.
Diego was very helpful and friendly
Had my 2019 Superduty towed 75 miles to Lafayette Ford for extensive service work. The service exceeded my expectations.
Great service quick. They go out of there way to get you in as fast as they can In this busy World. 2017 Edge SEL / 2017 Grabber Blue Mustang Great people, Great Service Thank You !!
The experience is just fantastic! We have always do our car businesses with Lafayette Ford. We had a great sales agent Mark Morgan, he made everything running smooth for us and he is knowledgeable with his job, answered all our questions pertaining to the car and he went beyond just selling a car. He knows how to listen to the customer.
Very good service!
Jennifer, my customer service rep was very professional and had a great attitude. She was very helpful and kept me informed throughout the entire process. The only drawback I had is the quick lane service was extremely slow. This is the first Ford I owned and the first time my truck was due for service. It took about 3 hours to get an oil change, tires rotated, and state inspection. Maybe my expectations were a little too high because I “assumed” the quick meant fast service. I thought I would be done no later than 60 to 90 minutes. Nevertheless, my overall experience ...
Just bought an Ecosport. I went here knowing exactly what i wanted. Stacy Smith was amazing! Fast process of signing paperwork.
Today was one of the greatest experiences for my wife and I & she didn't even have to be there for our process can move forward ✍️ ms Julie was AMAZING 😙 a must VISIT 💪
Great customer service! Timely and professional!!! Mr. Josh Watkins Service Advisor he was friendly and understanding. He ensured that I was kept informed! Engine sounds good again.
Professional, courteous service!! Very nice people in the Service part. I would definitely recommend!
Long wait. Very friendly staff
I have to start off by saying THANK You to Christian ! He is PHENOMENAL. He is understanding , AMAZING communication , GREAT vibe and his ability to stay relatable is what knocks it out of the park for us . We bought 2 Vehicles both latest models from him . Guided us through the process and made the dreams come true . Thank you ! Now I know finance can be sometimes overwhelming Gene the finance guy is great ! As soon as you walk into his office you feel nervous at first but just like Christian ... you feel comfortable and in good hands ! These two amazing men ...
Never had a problem or issue. To the point me and my family get our cars from LaFayette.
Sherry in quick lane is awesome. Ford should add car wash so after the service technician get brake dust, grease and oil on the paint. Other dealerships do it after any service, would be a nice addition to Lafayette Ford to do it as well.
Christian answered the call and was gracious to the fact we were driving 2 hours to see a vehicle and were serious about making a deal. Professionalism at its finest and a very friendly group of people. I will be going back again when the need arises for a vehicle.
I would like to thank everyone at the dealership for making my Wife feel special!!! Her father gave her a 1970 Mach 1 for her 16th birthday so it has been hard for me to fell those shoes. With the help of Charles Cass as our salesman I think we have fulfilled my desire to make it a special time. The new Mach 1 that my wife was able to buy off the showroom floor was GREAT. Everything went as well as I could hope for. Thanks again to Lafayette Ford and to Charles Cass.
My buying experience was great. The salesman was very congenial and interested in helping me find exactly what I wanted. I'm very satisfied with
On Tuesday, March 30th I bought my first Ford Expedition with Jennie Griffin. I called her in the morning and provided her with what I wanted to buy and a price range to stick by. She made my shopping experience easy. She took the time to provide me a "Face time" phone conference that allowed me to see the vehicles I was interested both interior/exterior features. Jennie was professional and efficient in assuring that when I came in from Apex that I had a car to test drive. She took the time to show me how everything ...
Stacy Smith was amazing! He and Gene were very helpful. All of the staff were very nice and helpful. Thank you!
I just purchased my vehicle here. The salesman was awesome. He took the time to explain everything about the vehicle and answered all my questions. When signing the papers everything went smoothly. It was a very nice experience.
Excellent customer service. Straight forward and honest with the customer. No pressure sales, which is a plus. When you are ready, they are very approachable. Highly Recommend.
Had an excellent experience with Jennie Griffin. She moved Heaven and Earth and did everything she could to ensure that my needs were constantly met. Will definitely recommend to others.
