Customer Testimonials
I love my new Ford bronco tons. What made it even better was the service and straight forward service and documentation process from David at laFayetteville Ford. Honestly, if anyone is gonna buy any new Ford go thought him. He will treat you with the up most respect and service during and after. 10/10.
Fast, reliable service. Great customer service.
Great inventory to select from, totally professional staff, they will answer all your questions and do the best they can to put you in the vehicle you want.
I recently bought a new Ford truck. The staff was friendly and knowledgeable. Everyone there went above and beyond to help me find the right truck. I would highly recommend Lafayette Ford for your next car purchase.
Great experience working with Jennie!
Thanks to Michelle Legget for keeping me informed on the progress of the diagnosis of my Mustang. She always keep me informed and I am very thankful . I am very appreciative to the salesman for carrying me home when I dropped my car off for service. He didn't have to but he did. Sorry I don't know his name. I also want to thank technician Stephen Payne for performing the services and preparing a status report of my Mustang for me.
Drove around all day trying to find a vehicle to purchase.I finally found one at Lafayette Ford. Great friendly guys to deal with.
Diego was very helpful and friendly
Had my 2019 Superduty towed 75 miles to Lafayette Ford for extensive service work. The service exceeded my expectations.
Great service quick. They go out of there way to get you in as fast as they can In this busy World. 2017 Edge SEL / 2017 Grabber Blue Mustang Great people, Great Service Thank You !!
The experience is just fantastic! We have always do our car businesses with Lafayette Ford. We had a great sales agent Mark Morgan, he made everything running smooth for us and he is knowledgeable with his job, answered all our questions pertaining to the car and he went beyond just selling a car. He knows how to listen to the customer.
Very good service!
Jennifer, my customer service rep was very professional and had a great attitude. She was very helpful and kept me informed throughout the entire process. The only drawback I had is the quick lane service was extremely slow. This is the first Ford I owned and the first time my truck was due for service. It took about 3 hours to get an oil change, tires rotated, and state inspection. Maybe my expectations were a little too high because I “assumed” the quick meant fast service. I thought I would be done no later than 60 to 90 minutes. Nevertheless, my overall experience ...
Today was one of the greatest experiences for my wife and I & she didn't even have to be there for our process can move forward ✍️ ms Julie was AMAZING 😙 a must VISIT 💪
Great customer service! Timely and professional!!! Mr. Josh Watkins Service Advisor he was friendly and understanding. He ensured that I was kept informed! Engine sounds good again.
Professional, courteous service!! Very nice people in the Service part. I would definitely recommend!
Long wait. Very friendly staff
I have to start off by saying THANK You to Christian ! He is PHENOMENAL. He is understanding , AMAZING communication , GREAT vibe and his ability to stay relatable is what knocks it out of the park for us . We bought 2 Vehicles both latest models from him . Guided us through the process and made the dreams come true . Thank you ! Now I know finance can be sometimes overwhelming Gene the finance guy is great ! As soon as you walk into his office you feel nervous at first but just like Christian ... you feel comfortable and in good hands ! These two amazing men ...
Never had a problem or issue. To the point me and my family get our cars from LaFayette.
Sherry in quick lane is awesome. Ford should add car wash so after the service technician get brake dust, grease and oil on the paint. Other dealerships do it after any service, would be a nice addition to Lafayette Ford to do it as well.
I would like to thank everyone at the dealership for making my Wife feel special!!! Her father gave her a 1970 Mach 1 for her 16th birthday so it has been hard for me to fell those shoes. With the help of Charles Cass as our salesman I think we have fulfilled my desire to make it a special time. The new Mach 1 that my wife was able to buy off the showroom floor was GREAT. Everything went as well as I could hope for. Thanks again to Lafayette Ford and to Charles Cass.
It was great! I was there just before 7:30AM on Friday. They came to get me when they opened at 7:30, and I was on my way home by 8:30. Service advisors Sherry and Marcie were wonderful! I bought my car in Dunn, but love the ability to get it serviced at Lafayette (so much closer to home)! My first service experience there was definitely a 5-star!
My buying experience was great. The salesman was very congenial and interested in helping me find exactly what I wanted. I'm very satisfied with
On Tuesday, March 30th I bought my first Ford Expedition with Jennie Griffin. I called her in the morning and provided her with what I wanted to buy and a price range to stick by. She made my shopping experience easy. She took the time to provide me a "Face time" phone conference that allowed me to see the vehicles I was interested both interior/exterior features. Jennie was professional and efficient in assuring that when I came in from Apex that I had a car to test drive. She took the time to show me how everything ...
Stacy Smith was amazing! He and Gene were very helpful. All of the staff were very nice and helpful. Thank you!
Wonderful service. They kept me updated while waiting on parts and approval from Ford Motors. I’ve been using these guys for years and I have never been disappointed. Keep up the good work.
Had an excellent experience with Jennie Griffin. She moved Heaven and Earth and did everything she could to ensure that my needs were constantly met. Will definitely recommend to others.
Drop off for service, easy to do. Service was completed by Quick Lane, quickly, and I was called as soon as the truck was ready.
Great experience with both Jennie Griffin and Baird King. Both were very concerned about our experience and the company’s reputation. I will recommend both for future purchases.
Enjoyed buying my new F150 from Lafayette Ford. The staff was courteous and very professional. Would recommend them to everyone.
This was my first service experience at Lafayette Ford in Fayetteville, NC. The customer service and attention to detail was first class. The loaner car they gave me to drive was nicer than any car I have ever owned. I was thoroughly impressed and will be buying another car from Lafayette Ford in the near future.
I always had a wonderful experience with LaFayette Ford.. service Department. I went in looking to trade in my older Ford for a newer one and from Christian the sale person to the Finance person Scott and everyone else there I couldn’t ask for the best experience that day .. I left with a new car. Thank You All !!!
The salesman Christian was very helpful. He was very polite,friendly and had a good sense if humor. He even helped my mom in and out different cars and that was very appreciated
Had a great experience at the dealership. Everyone was very helpful in getting my needs met. This is a great dealership and I will always shop at Lafayette.
Josh is my service advisor and I get the Five Star Treatment when I come to Lafayette Ford they treat you I like your family. Lafayette Ford is the best.
Honest, competent, and pleasant. I was looking for a specific car and found it online, called Charles and since i live in Cary, he emailed me with an offer for a trade. I pointed out one reason for a very small price move on the trade-in and he agreed. there was no haggling, especially since it was fairly priced to begin with. I drove my trade-in to their facility the next day, they had the car ready for both a test drive and delivery. The car was as described, Charles was excellent, everyone was pleasant (genuinely so, as if they ...
Quick Lane rocks!!!!!! Trust worthy!
We were traveling I-95 pulling horses when we heard a pop. The engine lost power. We limped to the rest area and called LaFayette Ford. My husband talked to the diesel mechanic who told him what he thought the issue was. I am from Lumberton but the Ford dealership declined helping us. We made it to LaFayette and they could not have been nicer. We were so lucky they had the part in stock (COVID has disrupted the supply chain). The mechanic was right, replaced the part in just a few minutes and we were back on our way in ...
Jennie es muy buena en atención al cliente. Es lo primero que yo busco. Que ayuden y no presioné..recomendada al 💯 porciento
I would like to shine the light on Josh Watkins and Judy in the service area, they was great from the time I pulled in. Once got out my car they called me by my name without me introducing myself, after describing the issues I had with my car..... Josh said it’s probably this.... which after hooking up my car to to machine he was right! He kept me current with the process and ETA of fixing my car. He had me out in no time, I can truly tell he loves his career. I wish I could recruit ...
Wonderful Sales Staff
Great experience! I have been slow and picky looking for a new-to-me vehicle and a used Explorer popped up as exactly what I wanted. Amber in sales and Gene in Finance were awesome to work with and got me exactly what I wanted. The entire experience was only a few hours - legit the SHORTEST amount of time I have ever spent at a dealership buying a car, let alone trading in! All-in-all great experience, great inventory, great people.
Great customer service by Mrs amber she did her best to provide me with all the help and guidances I needed
The 2 ladies in the service department quick lane (sisters) consistently are exceptional in their genuine customer service. That is the reason I come back with my truck for the past 7 years. They treat me with utmost respect which is unusual in my experience these days. If they leave I will find somewhere else to go.
Professional atmosphere, and knowledgeable sales manager and finance department! Made me feel like part of their family. Met my requirements and exceeded expectations! Definitely the dealership to purchase from!
Marie made the process very easy and everyone was so kind. It's a great family owned business.
Great service and they were able to find the problem right away and fix it. they made the waiting time very pleasant.
I took my SUV in for a quick service. A staff member came out with her mask on took my information. With in 2 hours she was calling me to come and pick my SUV up. It was a quick turn around. 👍
Quick service..nice atmosphere
In the last 15 years I’ve bought 7 vehicles from there both for work and pleasure. They have been real easy to deal with and the service department has been fantastic when needing service
The first time I walked into this dealership, it was an absolutely unprofessional experience. Rusty (General manager) called me the very next day. He made it right. I have very few words honestly. I am beyond grateful that even though he could have ignored me, Rusty decided to set me up with a different sales person. He told me he really wants to give me a positive car buying experience. I walked in today just to test drive. Worked with Ashley. Ashley is extremely knowledgeable about the Ford vehicles. I mean down to every detail about the interior material. Jimmie ...
I had a wonderful experience buying a new Ford Explorer at Lafayette recently. Every person that I encountered along the way was friendly, professional and easy to deal with which stands out in comparison to many other dealers that I have used in the past. I felt like they treated me as family. I would highly recommend that you consider Lafayette Ford for your next purchase or lease. I know I will be back there the next time I need a car/truck or service.
No one likes to take time out of their day to sit and wait for a car to get serviced ! The great customer service here makes up for the inconvenience !
Love the new Explorer we purchased. Got top dollar for our trade in too. Charles and Annette took great care of us.
Great service, made the purchase in a timely manner. The employees are very Professional and courteous!!! I always buy my vehicles from LaFayette Ford, this is my 8th vehicle brought throughout the years from this dealership.
Brought my Ford F-250 to Lafayette on short notice and they were very accommodating very pleasant to deal with and got me in and out in no time I would surely recommend Lafayette to any of my friends and family.
My new 2020 F250 required service and I had a warranty issue. I had a great team that went above and beyond in helping me. Between Tim, Rusty, Michelle and Julie I couldn’t be happier. They were all very friendly and professional. The warranty issue required they keep my vehicle for a few days awaiting a part. They all bent over backwards to ensure my needs were taken care of and I received a loaner vehicle while mine is there. Since the purchase of my vehicle the whole LaFayette Ford team has been exceptional. 10/10 highly recommend.
I went in not knowing what to expect but I was truly satisfied with the customer service. Everyone was helpful and even stayed late to complete my purchase. Top notch. David Fraire was extremely friendly and helpful.
The dealership made sure I had something to drive when I had to turn in my 2020 Explore ST that is what made it better taking care of their customers is why I like Lafayette Ford.
Great customer service and the price was reasonable.
Staff was very helpful not only in ensuring I was able to find what I was looking for but working with me to get where I wanted the cost to be. This was the second vehicle that I have purchased here, and due to the continued excellent service and amazing efforts by the staff to work with me I will be going back for my third vehicle need in the near future.
I started searching on the internet for a car my wife could drive. I searched Ford Products, since having Fords for a number of years. Mr. Cass answered and we had a super conversation, no pressure, very knowledgable, and my initial interest in one car led me to a better deal. I arrived at the appointed time, was shown several models, and my decision led to one that offered the best amenities, for the price I was willing to pay. Mr. Cass led me to the Finance area, where I was treated like a personal friend of the Family. I ...
My experience was marvelous, Jennie was absolutely wonderful through my whole car buying process. I recommend anyone looking for a car to head on down to Lafayette Ford. They are the best
Best car buying experience ever. I needed a car asap. Went online to apply for a loan, within a matter of minutes, Jennie called me. She had me approved and in a vehicle less than 8 hours. She really workef hard for me. Thanks Jennie for your dedication to your customers. The whole atmosphere is friendly and courteous. Lafyette Ford, of Fayetteville. Definitely my number 1 dealership.
I would like to thank the team at LaFayette Ford for helping me get into a new Branco. Also give a shout out to Mark Morgan for all his assistance.
Professionally performed service on my truck, have been going here 14 years and have had zero problems
Just want to take the time and give a huge shout out and thank all the people at Lafayette Ford for getting my wife the new vehicle yesterday, Jimmie Hill was amazing, and Charles Cass is by far one of the best salesmen to get the job done.
The Lafayette Ford dealership is very responsive to your needs and questions, a first class organization. I would recommend any car or truck buyer to them.
Absolutely great experience from beginning to end! Charles and the team at Lafayette will 100% take care of you. Thanks again!
Absolutely great experience from beginning to end! Charles and the team at Lafayette will 100% take care of you. Thanks again!
Outstanding service and reliability. The personnel at Lafayette Ford Lincoln are true professionals and can be trusted to go the extra mile to insure the service provided is truly the best.
