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Dealership Reviews
for LaFayette Ford in Fayetteville, NC

How Are We Doing?

You can always expect world-class service and selection at LaFayette Ford. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about LaFayette Ford that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from LaFayette Ford customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • Kimberly McCallister
    Julie from the rental department and Bruce (service advisor) went above and beyond their duties to ensure excellent customer satisfaction/service. I was having car trouble and a stressful day prior to dropping my car to the dealership for repair, near closing time. They eliminated stress by providing a rental, being knowledgeable and honest, answered all my questions, and made sure I was informed on my services details. Bruce greeted me with a warm, kind smile and Julie moved quickly with paperwork and briefed me thoroughly on how to operate the vehicle safely. They both help me get me on my way home to my family soon. They both are professional, helpful and deserve promotions. I would recommend customers be approach by them daily, they examples that other employees should follow!
    Google
  • Mitchell Woodworth
    These guys here at LaFayette Ford are the best! They stayed a hour after closing time to help me get my new F-150. We called it a night and the next day they continued working hard so I can get my new F-150. Mark Morgan is the best, he worked hard to help me and got me exactly what I wanted. Even after driving off the lot he is still helping me with whatever questions I have. I 100% recommend this place as well as Mark Morgan.
    Google
  • Jim Berry
    Jennie was instrumental in finding my truck during the chip shortage. I’d just bought a camper and needed a bigger truck to pull it. Jennie had one ordered that a customer had backed out on and it fit the bill for what I needed perfectly. It took several weeks for it to be built and delivered but Jennie kept me up to date the whole time. She is a shining star at Lafayette Ford.
    Google
  • miranda moffitt
    Excellent! Excellent!! I have never experienced such amazing customer service! Marie has been too knotch! Very responsive, accommodating, kind and just all around amazing! Anyone who has the opportunity to work with her is guaranteed quality and honesty! Thank you for all you have done to make this experience enjoyable!
    Google
  • Elicia Terrell
    Customer service has gotten a lot better. Everyone was professional and very helpful. I have taken my Escape here since I bought it from them and I have never had any issues with it’s performance. It is still running great.
    Google
  • Jake Norton
    always a nice experience here at Lafayette. Jerome in Parts knows his stuff and is always willing to help me with any parts related questions that I have. Also want to take the time to give a shout out the the service department, my wife had several recalls done to her Explorer recently and they treated her with the upmost respect and kindness. Thank you to whoever the tech was that performed the recalls to her vehicle and thank you to the writer that made sure she had a loaner vehicle to use while her vehicle was being taken care of. Excellent job Lafayette!
    Google
  • Robert K.
    Lafayette Ford always takes great care of me and my family. Sherry has been helping us at the Quick Lane for services for around 8 years and has made sure the services we want done are taken care of. Ford or Lafayette still must require their employees to up-sell extra services, which can be annoying, but are nice to know about, but they're not pushy any more. I have nice aluminum wheels that they've scratched up a bit rotating tires, but all the rest has been great! Advice: use an insulated tool to remove hubcaps!
    Google
  • Mark Lewis
    Experience was great! The whole process was very quick and easy. Purchased a 2021 Ford Ranger that looks and drives amazing! I’m now wishing I went with a 4 door truck instead of Supercab for family use. Cannot fit the whole family in the truck easily.
    Google
  • vkapps kennedy
    Highly recommending LaFayette Ford, special mention to our sales agent Mr. Charles Cass, who has shown such amazing customer service. He assisted us all the way in buying our first car here in US. All our queries were answered with expertise. Good job! More power to your company!
    Google
  • David Carter
    Traded vehicles this past weekend and feel we were treated very well. I have been a customer of Lafayette Ford for the last six years. Rusty and the staff have treated us well, answering whatever questions we have had. Service has been taken care of professionally when needed.
    Google
  • John Williams
    Since 2014 I have enjoyed having my car which I purchased from Lafayette Ford also serviced there, however, as good as they are the cost of doing business with local dealerships are getting a bit to expensive. For example, my last service required the replacement of the two rear brake rotors. I know dealers like other businesses must make a living but the cost was just a few dollars short of three hundred. I understand that labor was included in this bill but the only thing replaced new was two brake rotors which meant that two-thirds of my bill was for two rotors. The question that I'm left with is "why is there such a high mark-up on the price of standard products when it come from a dealer?" In conclusion, the shop does do good work and at times the turn around time is very good. However, dealer product prices in my opinion is what keeps small shops in business.
    Google
  • Alex Holt
    Purchased a new car from Lafayette Ford today and we are beyond pleased. Christian helped us and was extremely professional. He was honest with everything having to do with final cost, trade-in, and fees. We walked away feeling confident in our purchase today. Highly recommend this dealership and highly recommend working with Christian!
    Google
  • Tropical Girl
    LaFayette Ford really treated my mom and I like family. Ashley is very kind and patient. She helped my mom and I find the right car for each one of us. After going to multiple dealers and not being able to find cars, my mother and I were about to give up but then we drove by Ford and decided to give it a try. Little did we know that we should have gone to Ford in the first place. Financing was pretty easy as well. Thank you! We are very happy with our cars.
    Google
  • Annette Fernandez
    I just want to say thank you to Mr. Rusty Hinton for turning lemons into lemonade. He went beyond expectations when the service department was running behind and helped our family of five out when one of our vehicles went down with maintenance issues. We all know patience is a virtue and we tend to be impatient when transportation issues arise. We are forever grateful to his kindness and continue to have our vehicle serviced at Lafayette. Thank Mr. Hinton! Lafayette is lucky to have you helping earn the trust of your customers.
    Google
  • Justina Williams
    Josh Watkins with service is so kind. I dropped my car off Sunday evening for it to be evaluated for a recall and first thing Monday morning he called me, let me know he got my car and discussed the next steps with me. Later on that day, he followed up with me once again, to let me know where he got with the previous steps and what he would be doing next and made sure I was in the loop and understood what the next step would be. He is so very kind, professional and pleasant to speak with. Best customer service.
    Google
  • Hilca Lewis _ Staff - MiddleCreekES
    On Tuesday, March 30th I bought my first Ford Expedition with Jennie Griffin. I called her in the morning and provided her with what I wanted to buy and a price range to stick by. She made my shopping experience easy. She took the time to provide me a "Face time" phone conference that allowed me to see the vehicles I was interested both interior/exterior features. Jennie was professional and efficient in assuring that when I came in from Apex that I had a car to test drive. She took the time to show me how everything worked. Gene assisted with finishing all the financial details to assuring I left with a vehicle by that evening. These two people made my shopping experience a positive one! God Bless, Lewis family
    Google
  • Dale Jackson
    Jennifer, my customer service rep was very professional and had a great attitude. She was very helpful and kept me informed throughout the entire process. The only drawback I had is the quick lane service was extremely slow. This is the first Ford I owned and the first time my truck was due for service. It took about 3 hours to get an oil change, tires rotated, and state inspection. Maybe my expectations were a little too high because I “assumed” the quick meant fast service. I thought I would be done no later than 60 to 90 minutes. Nevertheless, my overall experience was great. I am giving a 5 stars because Jennifer was such an awesome rep who made the long wait bearable.
    Google
  • Gator SportsFreak
    Purchased a 2018 F-150 Super-Crew Lariat. I've always had a positive experience with the sales team and finance office at Lafayette. Jennie and Gene are 5 stars for sure! Had some issues during the Certified Warranty with the heated drivers seat. Couldn't get it to work. Gotta give the service department credit, they hung in there until they got it fixed. Can't ask for more than that. I'm a long-time patron at Lafayette. I've sent many people over there to buy from them too. I pastor a great church in Fayetteville and everyone I've sent there leaves happy. So far, I've been very happy there too. Thanks for everything!
    Google